Training Video Library

Watching our videos will make using the PUGGLE® Enteral Feeding Pump easy, from first time setup to programming multiple feedings. You’ll learn how to use, maintain, and troubleshoot the PUGGLE® System with ease. Our customer support is also just a call or a click away.

Customer Support

Support Category
Phone: 800.632.6746

Training and Education Opportunities

Training Videos

Watch videos to learn how to use, maintain, and protect the PUGGLE® Enteral Feeding Pump as well as troubleshoot issues, alerts, and alarms.

Webinar/Virtual Demonstration

Sign up to attend our educational webinars or view online demonstrations to help you stay informed with the latest news and technology.

In-Person Training

Schedule an on-site training session with one of our experts to get hands-on experience.

Frequently Asked Questions

What is recommended to use for cleaning the pump?

Never submerge the pump in water or any other liquids. Make sure you have turned off the pump before cleaning. For general cleaning, use a solution of warm water and a mild dishwashing detergent. To remove visible soil, wipe down the pump with a non-abrasive paper towel, sponge, or soft cloth moistened with the cleaning solution. To remove soil from hard to reach crevices, use a soft brush.

How often should the pump be cleaned?

We recommend cleaning the pump to remove stains and soil after each tubing use or at least everyday. A cleaning is also necessary when the pump is allocated to a new patient.

Can the pump be sterilized?

No, but the pump can be disinfected with the following solution:
– An alcoholic disinfection spray suitable for medical devices with less than 40% alcohol.
– A 0.5% chlorine bleach mixture for a minimum duration contact of 10 minutes.
It is necessary to clean and disinfect the pump after each use if the pump is used for multiple patients.

Can another AC adapter be used other than the one delivered with the pump?

No. Only the supplied AC adapter may be used to power the pump.

How often should the tubing be changed?

The tubing should be changed every 24 hours.

What types of formula can be used for feedings?

The PUGGLE® Pump and Feeding Set are intended to be used with the whole range of commercially available prepacked or commercially prepared feeding solutions. This includes polymeric, hydrolyzed, elemental, and blenderized in standard and concentrated form for use with infant, pediatric, and adult populations.

Can you program the pump while moving?

The pump should only be programmed when stationary.

What is a PUGGLE™?

A puggle is the name of a baby platypus. Almost all animals use a stomach to digest their food. But the platypus doesn’t need a tummy to digest food.

That’s why our enteral feeding pump is a ‘PUGGLE’ — it helps enteral patients complete their nutrition cycle.

Submit a Question

Our customer service is available 24/7 for any additional questions not answered in the FAQ section above.


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